Terms of service

Last updated: October 25, 2026

Welcome to Taash Herbs. These Terms of Service explain the conditions that apply when you use our online store and purchase our products. Please read them before placing an order.

In these terms, “Taash Herbs,” “we,” “us,” and “our” refer to the business operating this store. Our online store is hosted on Shopify, which provides our ecommerce platform. Purchases from this store are made with Taash Herbs.

1. Using our store

To place an order, you must be legally capable of entering into a binding contract under applicable law.

You agree to provide accurate contact, billing, and delivery information and to use a payment method you are authorised to use. If you notice an error in your order details, please contact us promptly.

You must not use our store for unlawful activities, fraudulent transactions, unauthorised access, or actions that interfere with the website or other customers.

2. Product information

We aim to present accurate product descriptions, photographs, quantities, and prices. Colours may appear slightly different depending on your screen settings and lighting.

Any minor visual difference does not remove your right to receive a product that matches its advertised description and essential characteristics.

Please review the product information, ingredients, directions, and warnings before purchasing or using a product.

3. Product use and results

Use our products only as directed on their labels and packaging. Our hair oil is intended for external use.

Individual experiences and results may vary. We do not promise a specific hair-growth result or a guaranteed result within a particular timeframe.

Information on this website is general product information and is not a substitute for professional medical advice. Nothing in this section limits your rights if a product is defective, unsafe, or misrepresented.

4. Prices and payments

The applicable product price, currency, taxes, and any additional charges will be shown before you confirm your purchase. Please review the total at checkout.

Payment methods available for your order are displayed at checkout. Payments are processed through the payment providers offered by our store.

Prices and offers may change for future purchases. Changes will not retrospectively alter the agreed price of an accepted order.

If we identify a material pricing or listing error affecting your order, we will contact you to explain the issue. We will not charge an increased amount without your agreement. If the order is cancelled, any payment collected for it will be refunded.

5. Orders and availability

Orders are subject to stock availability and payment verification. An order acknowledgement confirms that we have received your order.

If we cannot fulfil an order because of unavailable stock, a payment issue, a delivery restriction, or a reasonable concern about fraud, we will notify you and explain the next steps.

If we cancel an order that we cannot fulfil, we will refund any payment collected for that order. We will not substitute a different product without your agreement.

6. Shipping and delivery

We offer free shipping on orders placed through this store. Delivery availability and any stated delivery timeframe depend on the destination and the information provided when ordering.

Please provide a complete and accurate delivery address and a reachable phone number. Contact us promptly if any delivery details need correction. Changes may not be possible once an order has been dispatched.

If your order is delayed, missing, or marked as delivered but has not been received, contact us so we can investigate with the delivery partner.

Delivery estimates do not exclude any rights you may have when an order arrives late or cannot be delivered. Further delivery information is available in our Shipping Policy.

7. Cancellations, returns, and refunds

Due to the personal-care nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or ordering the wrong product.

This restriction does not apply where a product is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

If you need to cancel an order, contact us promptly. We will check whether fulfilment can still be stopped and confirm whether cancellation is possible.

For details about reporting an issue, returning an eligible product, and receiving a refund, please read our Return and Refund Policy.

8. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

Shopify processes information to provide our store and related services. Where Shopify enhanced services are enabled, these may incorporate information from your interactions with our store, other merchants, and Shopify. Information may be processed by Shopify and other service providers in other countries.

For more information, read Shopify’s Consumer Privacy Policy and visit the Shopify Privacy Portal.

9. Website content

Our branding, original photographs, text, and other website materials belong to Taash Herbs or their respective owners or licensors.

You may view and use the website for personal shopping purposes. You must not reproduce or commercially exploit protected content without permission, except where permitted by law.

10. Third-party services

Our store may provide links to third-party websites or services, including payment services and WhatsApp. Those providers have their own terms and privacy practices.

Using a third-party provider does not remove our responsibilities to you in relation to your purchase from Taash Herbs.

11. Website availability and consumer rights

We aim to keep our website accurate and available, but temporary interruptions or technical errors may occur. Please contact us if an issue affects your order or payment.

Nothing in these terms excludes or limits liability, warranties, remedies, or consumer rights that cannot lawfully be excluded or limited. This includes rights relating to defective products, misrepresentation, and failures to fulfil an order.

12. Complaints and applicable law

If you have a complaint, email us with your order number and details of the issue so we can investigate and work towards a resolution.

These terms are governed by the applicable laws of India, without limiting any mandatory consumer protections that apply to your purchase.

You retain the right to approach a competent consumer commission, court, or other authority. Contacting us does not prevent you from exercising those rights.

13. Changes to these terms

We may update these terms to reflect changes in our services or legal obligations. The updated version will appear on this page with a revised date.

Changes apply prospectively and will not retrospectively reduce your rights relating to an existing order.

14. Contact us

For questions about these terms or assistance with an order:

Taash Herbs
Email: taashherbs@gmail.com

Please include your order number when contacting us about a purchase.