Shipping policy

Last updated: October 25, 2026

At Taash Herbs, we aim to deliver your order safely and keep you informed throughout the delivery process. Please review our shipping information before placing an order.

1. Shipping coverage

We offer delivery across India, subject to courier serviceability at your delivery address.

If we discover that your address cannot be serviced after an order is placed, we will contact you. If we cannot fulfil your order, any payment collected for that order will be refunded.

2. Free shipping

We offer free shipping across India on orders placed through our online store. No separate standard shipping charge is added to your order.

3. Estimated delivery time

Orders are estimated to arrive within 7–12 business days from order confirmation, depending on your location and courier serviceability.

Business days are Monday to Friday, excluding public holidays.

This timeframe is an estimate. Delivery may be affected by public holidays, severe weather, transport disruptions, or other unexpected circumstances.

If your order has not arrived within the estimated timeframe, please contact us so we can investigate and explain the available options. Delivery estimates do not limit your rights under applicable consumer protection laws.

4. Order tracking

Where tracking is available, we will share the tracking details through the contact information provided with your order. Courier tracking may take some time to update after dispatch.

If you need help checking your order status, email taashherbs@gmail.com with your order number.

5. Delivery details and address changes

Please provide a complete delivery address, including the correct PIN code and a reachable phone number.

If you need to correct your address, contact us as soon as possible. We will check whether the change can be made. Address changes may not be possible once the parcel has been dispatched.

If incorrect or incomplete details prevent delivery, we will contact you to discuss the next steps. Any proposed additional delivery charge will be explained and agreed with you before reshipment.

6. Unsuccessful delivery attempts

If delivery is unsuccessful because the recipient cannot be reached or the address cannot be located, please contact us promptly for assistance.

The courier may attempt delivery again or return the parcel to us, depending on its procedures. If a parcel is returned, we will contact you to discuss redelivery or another appropriate resolution.

7. Missing or undelivered orders

If your order has not arrived within the estimated timeframe, or tracking shows it as delivered but you have not received it, please contact us with your order number.

We will investigate with the delivery partner. Where an order cannot be delivered, or a delay gives you a right to cancel or receive a refund under applicable law, we will provide the appropriate resolution.

8. Damaged, leaking, or incorrect deliveries

If your order arrives damaged, leaking, with a broken seal, or contains an incorrect or missing item, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs where available. Keep the product and packaging where reasonably possible while we investigate.

An unboxing video may help with the investigation but is not mandatory for raising a complaint.

Please read our Return and Refund Policy for details about eligible replacements, returns, and refunds.

9. Contact us

For shipping questions or delivery assistance:

Taash Herbs
Email: taashherbs@gmail.com

Please include your order number so we can locate your purchase.