Refund policy
Last updated: October 24, 2026
At Taash Herbs, we want your order to arrive safely and as described. Please read the following policy before placing an order.
1. Returns for change of mind
Due to the personal-care nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or ordering the wrong product.
This restriction does not affect your rights if a product is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable consumer law.
2. Damaged, defective, or incorrect products
Please contact us as soon as reasonably possible if:
- Your product arrives damaged, leaking, or with a broken seal.
- You receive the wrong product.
- An item is missing from your order.
- The product is defective, expired on arrival, or materially different from its description.
Email taashherbs@gmail.com with your order number, a description of the issue, and clear photographs where available.
An unboxing video may help us investigate, but it is not mandatory for raising a complaint. Please retain the product and packaging where reasonably possible while we review the issue.
Do not use a product that appears damaged, contaminated, or unsafe.
3. Resolving an order issue
We will review your complaint and explain the next steps. Depending on the issue and your applicable rights, the resolution may include a replacement, delivery of a missing item, or a refund.
Where a refund is legally due, you will not be required to accept a replacement or store credit instead.
If a return is necessary for a confirmed damaged, defective, or incorrect product, we will arrange or cover reasonable return shipping costs. Please contact us for return instructions before sending anything back.
Opening a product to discover a defect does not automatically disqualify your claim.
4. Refunds
Once your refund is approved, we will confirm the amount and initiate it without undue delay, within any applicable legal timeframe.
Refunds will normally be issued to the original payment method. Where that is not possible, including eligible cash-on-delivery refunds, we will agree on a suitable alternative with you.
The time taken for funds to appear in your account depends on your bank or payment provider. We will share the available refund reference or confirmation.
We will never ask for your OTP, card PIN, or UPI PIN to issue a refund.
5. Order cancellations
If you need to cancel an order, contact us promptly with your order number.
We will check whether fulfilment can still be stopped and confirm whether cancellation is possible. Once dispatched, a change-of-mind cancellation may not be possible.
If we cancel an order that we cannot fulfil, we will refund any payment collected for that order.
6. Delayed or missing deliveries
If your order has not arrived within the stated delivery timeframe, contact us so we can investigate with the delivery partner.
Where an order cannot be delivered, or a delay gives you a right to cancel or receive a refund under applicable law, we will provide the appropriate resolution.
7. Your consumer rights
Nothing in this policy excludes or limits rights available under applicable consumer protection laws. Our change-of-mind restrictions do not override those rights.
8. Contact us
For return, refund, cancellation, or order-related assistance:
Taash Herbs
Email: taashherbs@gmail.com
Please include your order number so we can locate your purchase.