Privacy policy

Last updated: October 24, 2026

Taash Herbs (“Taash,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, purchase our products, or contact us.

Our online store is hosted on Shopify, which provides the ecommerce platform used to offer our products and process orders.

1. Information we collect

Depending on how you interact with our store, we collect:

  • Contact and delivery information: Your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: Products purchased, order value, payment status, transaction references, and order history.
  • Customer communications: Information you provide through email, WhatsApp, or other support channels, including photographs or documents you choose to share.
  • Device and browsing information: Your IP address, browser type, device information, and interactions with our website, collected through Shopify, cookies, and similar technologies.
  • Account and preference information: If account or subscription features are available and you use them, your account details and communication preferences.

Payment details are processed by the payment providers available at checkout under their own privacy and security practices. Please do not send card details, payment passwords, or one-time passwords through email or WhatsApp.

2. How we use your information

We use personal information to:

  • Accept, process, and fulfil orders.
  • Arrange delivery and provide order updates.
  • Respond to questions and resolve order-related concerns.
  • Maintain transaction and business records.
  • Operate, troubleshoot, secure, and improve our store.
  • Detect suspicious activity and prevent fraud.
  • Meet applicable legal obligations and resolve disputes.

Where we offer marketing communications, we use your contact details when permitted by applicable law, including obtaining consent where required. You can unsubscribe using the instructions in the message or contact us directly.

Unsubscribing from marketing does not prevent necessary communications about an existing order.

3. How we share information

We share relevant personal information with service providers when needed to operate our business, including:

  • Shopify: For store hosting, checkout, and related ecommerce services.
  • Payment providers: To process payments and manage payment-related issues.
  • Delivery partners: To ship orders and provide delivery updates.
  • Technology and support providers: To support website operations, customer communications, and other services we use.
  • Professional advisers or authorities: Where necessary for legal obligations, protecting rights, preventing fraud, or resolving disputes.

If we enable analytics or advertising services, information about website activity may also be shared with those providers, subject to applicable consent requirements and privacy choices.

Personal information may also be disclosed as part of a business transfer, merger, or restructuring, subject to applicable legal protections.

4. Shopify and its services

Shopify processes personal information when you visit our store or make a purchase.

Where Shopify Network Intelligence and associated enhanced services are enabled, Shopify may use information from your interactions with our store together with information from your interactions with other merchants and Shopify. This supports services such as store improvements, personalization, security, and advertising.

For these purposes, Shopify may process information as an independent controller or business responsible for that processing. Shopify and other service providers may process information outside your country.

You can learn more in Shopify’s Consumer Privacy Policy. To learn about privacy choices relating to Shopify’s processing, visit the Shopify Privacy Portal.

5. Cookies and similar technologies

Our store uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and remembering preferences.

Depending on the services enabled, these technologies may also be used to understand website usage or support advertising.

Where available, you can manage optional cookies through the store’s cookie preferences. You can also control cookies through your browser settings. Blocking certain cookies may affect how parts of the store work.

Where applicable law requires consent for optional tracking, those technologies should operate according to your consent choices.

6. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining required records, resolving disputes, and meeting legal obligations.

Retention periods vary depending on the type of information and the reason it is held.

We use reasonable safeguards to protect personal information. However, no method of online transmission or electronic storage is completely secure.

7. Your privacy choices and requests

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information. You may also have rights to obtain a copy of your information, object to certain processing, or withdraw consent where processing relies on consent.

To make a request or raise a privacy complaint, email taashherbs@gmail.com.

We may need to verify your identity before acting on a request. Certain information may need to be retained for legal or legitimate business purposes. We will handle requests in accordance with applicable law.

Where applicable, you may also contact the relevant data protection authority.

8. Children’s privacy

Our store is intended for adult customers. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

9. External services and links

Our website may link to services operated by third parties. If you contact us through WhatsApp or use an external payment or other service, that provider’s privacy policy also applies to its handling of your information.

We encourage you to review those policies before sharing personal information.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The latest version will appear on this page with an updated date.

Where required, we will provide additional notice of material changes.

11. Contact us

For questions about this Privacy Policy, privacy requests, or complaints, contact:

Taash Herbs
Email: taashherbs@gmail.com